i) All anonymous complaints should be rejected and destroyed. However, if the complaint is specific and gives details which are verifiable, the matter should be verified.
ii) Complaints in regard to matters which are not pending for more than 6 months, should not, normally, be entertained.
iii) Representation on cases where provisions is available for appeal or revision, cases of allegations of corruption which require action by palekayukta, cases pending in Court should not be entertained.
iv) The petition qualifies to be taken as a grievance, only after the petitioner has earlier sought relief from the local officer concerned and his request has not received adequate or any attention whatever.
v) The tendency to push down a paper to the next subordinate authority should be discouraged. Appropriate action on the representation received should be taken as far as possible, with reference to the information that is available in the office, where representation is received. In case the required information is not readily available, only such information as is required to dispose of the petition should be obtained from subordinate office within a fixed time.
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